Troubleshooting Ledger.com/start Issues

Common problems and solutions for users setting up via Ledger.com/start.

Common Issues with Ledger.com/start Access

Cannot Load Ledger.com/start

  • Ensure you have a stable internet connection
  • Clear your browser cache and cookies
  • Try a different browser
  • Disable VPN and browser extensions
  • Visit Ledger.com/start from a different device

Ledger.com/start Not Recognizing Device

  • Reconnect your USB cable
  • Try a different USB port
  • Update Ledger Live from Ledger.com/start
  • Restart your computer
  • Download latest drivers for your USB connection

Ledger.com/start Installation Problems

Ledger Live Won't Install

  • Check available storage space
  • Disable antivirus temporarily during Ledger.com/start download
  • Run installer as administrator
  • Download latest version from Ledger.com/start

Failed to Verify Device During Ledger.com/start

  • Contact Ledger support directly
  • Do not proceed with setup until device is verified
  • Check for counterfeit devices before continuing Ledger.com/start

PIN Entry Problems at Ledger.com/start

  • Ensure all PIN entry attempts are completed on your device
  • Try resetting your device and restarting Ledger.com/start
  • Contact support if PIN errors persist